|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Airtel |
I have taken Airtel prepaid connection(9880122207). Last month I got some SMS saying I had rquested for some background music which i never did and changed 20 Rs and once again charged Rs 10 for changing the background music.
By the time I read all the SMSs already Rs 30 has been deducted from my account. I tried contacting the customer care people to know why these happened without my knowledge, and refund the money back. They lorged a complait for this( reference no 0111069430) to cancel the service if there is any thing activated with my number and refund my money.
I thought at least they have done all these things. But neither my money is refunded to my account nor the service been deactivated from my number.
Now again I got a SMS saying Rs 20 is going to be deducted from my account being using the service for background music .. again I lodged a complaint ( reference no: 0204212845).
Am not sure If its being done or not. As I dont have time to keep track of this.
This is really too much .. These AIRTEL people are eating up our money like anything without our knowledge. I am coping all the SMSs i have got below.
Its not only happening with me. They are doing this wiht many people. As we are not having time to handle and keep track of these things. they take advantage of that.
Please do something
On Jan 8th I got the following SMSs and 20+10 got deducted from my account.
First one came from "64611020" which is like "welcome to Airtel BackGround music Dial 777 $the 10 digit mobile number to talk with your favirite music in the background call 543214 for the latest music" time : 20:55:42 ( 8Th Jan 2008) from massage center :+919810051914. Which I never read when it came.
At time:21;03:55 I got another SMS from 543214 which says "Congratulations you have subscribed to background music and Rs 20 has been charged" now talk to anyone with your favorite music on background just dial 57775 from msg center :+919845087001.
at time : 21:03:55 I got another SMS from 543214 which says "To make call using TUNEY TALK just add 777 before the ten digit number you want to call. Like 7779810012345 if you are calling on 9810012345" from msg center :+919845087001.
at time; 21:15:53 I got the SMS from 64611010 saying Thank you for using Airtel Services! Download and win Hundai I10http:/22.214.171.124/airtel/wincar only on airtel live"
at time: 21:24:06 Got the SMS from 543214 saying "The background Music has been changed as per your request and Rs 10 has charged. Now dial 777 etc .... "
On Feb - 4th 2008 got the SMS
from 543214 saying " Dear customer your monthly subscription on airtel background music service will be renewed in next 72 hrs. monthly charges Rs20 keep enjoying.
|Solution of your complaint||I want to know if this is hapning knowingly and I want my money back .. |
|Action||I will go to consumer court .... |