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Complaint Details
Pending

Hometown

Posted byReshabh Anand 
Organization / Product Details
Organization Name
Hometown
Organization e-Mailwww.pantaloons.com 
Product/Service DescriptionSamsung
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeBhanak (Team lead) 
Complaint Details

I bought a Samsung Washing machine on 20th Jan 2008. It was promised to deliver on 24th Jan 2008 but was never delivered till date. No one has come even after calling 15times to fit. One of the persons who calls himeslf a team lead called me on 25th Jan08 and said that the product would be delivered on 30th Jan08. He promised that as a compensation he would give me a gift voucher worth 750 rs. But it never was delivered. I have made endless calls to the shops call centre but in vain. No action is being taken. Iam always told that the product would be delivered and someone would get in touch with me. But nothing has happened so far. Every time I call I am asked to give details. Its frustrating. I loved the ambience and decided to buy all household items for house but now decided not even to think of home town for anything. Im still waiting for the delivery of the washing machine. The issue has made me to loose my peace of mind. Its so very frustrating.  

Solution of your complaintFiling a lawsuit in consumer court and demanding a good amount of compensation so that these people never do anything of the sort with anyone in the future. 
ActionApproach a consumer forum for suggestions and actions. 
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