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Complaint Details

Our 365 Portraits

Posted byMindy Sebastain 
Organization / Product Details
Organization Name
Our 365 Portraits
Product/Service DescriptionIn home Photographs
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMax 
Complaint Details

I had my newbors pics taken with Our 365 Portraits...also known as Growing Family (many people use in the hospitals after they deliver). I purchased a extra package for $60.00 dollars for this man to come to my house 3 more times. I revcieved the pics and cd that I purchased for $419.99 and I went to look at the photos on my computer and there were NONE on the cd. I contacted the company numerous times and they never called me back. So finally I spoke to this man named Max ,"that says he is the manager", and he sent me another cd that would not be edited. The reason they could not be edited is because the lady that did them is no longer with the company. I looked at the pics and thought my gosh there is no way I can do anything with these pics. That is why I paid 400 dollars, cause I do not have the program to edit these!! I told him I needed someone to come out (they bring notebooks) and edit them for me. He said no they do not do this! Basically, I was taken! I cant believe they did this. Not only this but a few other women I spoke to were so rude...where is customer service these days???? I did do a complaint with the BBB, so I hope I can just get what I paid for, the pics edited. I would NEVER use this company again and would NOT recommend them! I believe they only have 4 people on staff when u call in so its hard to even get anywere with them. 

Solution of your complaintAll I want is someone to come edit my pics I already paid for. I will also be sending my paper information back to get credit on the 60 dollars. They also need to teach people that work in customer service how to be professional.  
ActionNot sure, I am just sooo mad at this point I could cry. These are my babies first photos...they are suppost to be special!!! 
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