I had my newbors pics taken with Our 365 Portraits...also known as Growing Family (many people use in the hospitals after they deliver). I purchased a extra package for $60.00 dollars for this man to come to my house 3 more times. I revcieved the pics and cd that I purchased for $419.99 and I went to look at the photos on my computer and there were NONE on the cd. I contacted the company numerous times and they never called me back. So finally I spoke to this man named Max ,"that says he is the manager", and he sent me another cd that would not be edited. The reason they could not be edited is because the lady that did them is no longer with the company. I looked at the pics and thought my gosh there is no way I can do anything with these pics. That is why I paid 400 dollars, cause I do not have the program to edit these!! I told him I needed someone to come out (they bring notebooks) and edit them for me. He said no they do not do this! Basically, I was taken! I cant believe they did this. Not only this but a few other women I spoke to were so rude...where is customer service these days???? I did do a complaint with the BBB, so I hope I can just get what I paid for, the pics edited. I would NEVER use this company again and would NOT recommend them! I believe they only have 4 people on staff when u call in so its hard to even get anywere with them.