I found no way of providing a feedback to Emirates Airlines. This is the only way I thought I can share my thoughts about it.
Along with my family I recently went to India by Emirates Airlines - Houston to Mumbai via Dubai. While boarding from Houston, our cabin bags were taken away saying that there was no space (which we later found, was there). We were not even given any time to take our important stuff to keep with us. Upon asking we were told, that our bags will be given back in Dubai. However when we reached Dubai, we found out that we had to clear immigration to get our cabin bags, which was not possible. And were asked to transfer those bags to our final destination. We had all our next boarding passes and important papers and things in those bags. Since we had no other choice we had to make a request for the bags to be sent to our final destination.
We got our bags 7 day after we reached. Not only that, the seal was broken and some of the goods stolen!!
What I dont get is, why were we not told about the immigration clearance required just to pick our cabin bags. Its not like we didnt ask. After a lot of requesting we were told that we will get our cabin bags without any problem? If the airline crew itself dont know any thing, what are we supposed to do? Its not the money but the memories we lost from the goods that were stolen. All we want is that the culprit should be caught!! If the internal airline members do such a thing can we really trust them ????
This has been a very bad experience for my family, never to be forgotten!!