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DTDC Couriers

Posted bySheetal 
Organization / Product Details
Organization Name
DTDC Couriers
Organization e-Mailcss.bangalore@dtdc.com 
Product/Service DescriptionCourier Service
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeDTDC Couriers/ Padma 
Complaint Details

The courier , Consignment # D42168905 that was supposed to be delivered by 7th Feb wasnt delivered till 11th Feb, and we only call the Customer Service to hear agents screaming at you... they go back on their commitment, say that "If a commitment is made, it doesnt mean that the courier will be delievered by that time"... wow, can somebody please tell me what else does the word "commitment" imply? 

Solution of your complaintA BIG apology, and refund of entire money, and of course loss of job for the Customer Service Rep, Padma. 
ActionTake DTDC couriers to Consumer Forum. 
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