|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee|| |
A fraud has been committed with me by the Vodafone cellular company by telling a wrong prepaid to postpaid conversion plan. A sum of Rs. 250 was asked as security which i had deposited with the Vodafone executive and collected the receipt. I canceled the application for this conversion after the verification call told me the correct plan. Now my money is not been refunded and I am asked to wait for month or go to Vodafone centers with the receipt to collect the refund. Moreover no help is provided by the customer care centers also. Vodafone also do not provide any intimation for changing the calls and message charges. They are duping lakhs of vodafone users by not giving such information and filling their pockets.
|Solution of your complaint||The company must look into such matters so that no wrong details are given to the customer. Moreover if money has been taken by the company for a wrong plan, they must return it the very next day or provide the plan which was told to the customer. They should also provide intimations everytime they are changing their sms and calling rates. |