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vediocon Refrigerator purchased fro Raj Electronic, Mohan Singh Markert, R.K.Puram

Posted byPranab Kumar Datta 
Organization / Product Details
Organization Name
vediocon Refrigerator purchased fro Raj Electronic, Mohan Singh Markert, R.K.Puram
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionVediocon 265 double door refrigerator purchased in September 2006 but non functional before one year, made many complaints but customer service do not work
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeManoj, Engineer who attended my refregerator 
Complaint Details

I purchased a vidiocon 265 ltr. double door refrigerator and a washing machine from Raj Electronic, Mohan Singh Market, R.K. Puram, New Delhi at a cost of Rs. 18,900 under some combined scheme. It went out of order very next day of installation. On request it was replaced. Again it went out of order in August 2007. On making complaint an Engineer Manoj came and after examination said that some parts have to be replaced. I said please do it. He said for the time being he is reparing it without replacing parts, if any problem occurs further, he will change the necessary parts. The refrigerator worked for less then a month and again it went out of order. On further complaint again Manoj came and after examination he said as warranty period expired you need to spend approximately Rs 2000 to replace the necessary parts. I said as my complaint was very much within the warranty period, it should be repaired or replaced without any financial burden. He went away without doing anything. Since then i.e. December, 2007 the refrigerator is lying out of order. 

Solution of your complaintIt seems there is some major manufacturing defect as it is giving trouble from the very beging it should be repaired to my satisfaction or replaced by a new one. 
ActionI will go to Consumer Court to redress my grievances as I have spend a lot of money and my mental peace is verymuch disturbed since I purchased the refrigerator. 
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