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Complaint Details
Pending

Swatch India ltd

Posted byRavi cunha 
Organization / Product Details
Organization Name
Swatch India ltd
Organization e-MailKalpana.Sharma@in.swatchgroup.com 
Product/Service DescriptionSwatch Wrist Watch no. LK262G dated 7.12.2007
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeKalpana sharma 
Complaint Details

I bought the kids wristwatch on 7 dec 07, from the swatch store atria mall, worli, mumbai. The strap snapped on my daughters hand , since it had some delicate elasticed plastic thread inside the bracelet. I took it to the swatch store and they refused to do anything about it. On 6 jan08, i sent an email to the company through the swatch website. On 7 jan08 The manager replied to me asking me how the strap broke. I replied instantly saying that it snapped on its own whilst being worn by my daughter. I have not received any reply from the company though i sent a reminder on 9 feb 08 

Solution of your complaintThe company should repair or replace the strap 
ActionPut it in the newspapers. It is surprising that an international brand such as Swatch sell goods of such an inferior quality, and refuses to do anything about it. 
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