I purchased a Home theatre system. within a week, system become totally dead. I wrote to customer care informing them my problem. As there was no response for two days, I called up (Toll Free Number) they registered complain & I was alloted complain no. 49372 with assurance of resolution of my complain within 24-48 hours. There was no further communication , hence I contacted them again giving my complain no. I was asked to provide details once again. I wrote them again which I got stereo type answer ; Your complain has been forwarded to concern department "
Annoyed with this , I managed to locate local service center & Logged complain with them. complain No. 15326. They responded & deputed a service engineer , who in turn informed us that there is some manufacturing defect & system needs to be taken to service center. They collected the system with a n assurance to return it back within 2 days.
As there was no communication after that , I contacted them again by phone where they informed me some part is required to be replaced. they already ordered to the company . can be delivered within another 2 days. As usual , on getting no response after 2 days contacting them same answer repeated again. even contacting them after another 2 days -status remain same. history repeated again after 2 days. when asking to transfer call to customer service head , I was given another no to call. My several efforts to contact him on that no. went in vain as No one picks it up.
My personal visit to them also failed to get any firm commitment on when my system will be repaired & delivered back.
Writing back to company has only stereo typed answers. I am very much frustrated with this type of service from Philips. Probably this is what they believe is " SENSE and SIMPLICITY "