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Complaint Details

Hathway Broadband

Posted byVijay Pal Singh 
Organization / Product Details
Organization Name
Hathway Broadband
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeKrunal Purohit 
Complaint Details

On 11th Feb 2008 I contacted Hathway (67134545) for an internet connection at my residence (Odhav Nagar - Borivali E). I was asked to contact Mr Abhay (9892900461) who take care of new connection in my residence area. On 13th Deb 2008, Hathway executive Mr Shashi (9892290669) came to my residence & collected cheque of INR 620 & filled up my form for connection. I was assured by Mr Abhay & Mr Shashi that the connection will start in 3 working days. In fact on 14th the broadband wire was laid out & tested. So far so good. After that there is no follow up & I have been running phone to phone & office to office to just find out how much more time will it take to stsrt my broadband connection; heres the summary
18th Feb: On calling, Mr Abhay informed me that there is some "management" problem & connection will start by 20th.
20th: On calling upteen time Mr Abhay took my call & informed me that they have some dipute with local cable TV provider & that connection will start by Friday (22nd Feb).
22nd Feb: On calling umpteen times, I was given Mr Krunal Purohit number from Hathway call centre & Mr Krunal Purohit now informed me that they have a technical snag & they are fixing it & my connection will be active by Tuesday 26th. He asked me to stay in touch with Mr Piyush Rai (9967580263)
27th Feb: I am informed by various parties (28846108, 28460889, 66623333, 67134630, 67134567) & each gave me different reasons for delay in connection, summarisng them: Technical problem, Management problem, Training problem, Engineering section on strike, etc etc. At last Mr Shashi (9892290669) informed that it"ll take another 12-15 days & that they were aware of the problem in starting new connection on the day he took the cheque & application form from me but they didnt want to lose the customer so they have kept me waiting. 

Solution of your complaint 
ActionI would approach Consumer court for undue harrasment caused. Hathway & its employees were aware of problems in installing new connections but still chose to remain silent & took the bearnest money & form. 
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