|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||nokia care rudrapur |
I bought Nokia 6600 on 17 Feb 2007.Intially there were problems of battery backup . the complain were registered at rudrapur nokiacare on 29 /9/07 . nothing happened. again complaint was registered on 19/10/07. nothing happened. meanwhile there were problems of insert sim and i again complained on 30/12/07 . nothing happened . then i went to haldwani nokia care on 10/2/08. then my phone was sent to L3 delhi. then after 15 days on 25/02/08 my phone was swapped without my consent. and the phone was still in warrenty period. this swapped phone is more than 4 years old.
for the last 5 months the phone was not with me as it was under repair. and without any satisfactory response from nokia care. in the end when warranty was to expire i am given a very old phone that too not in a good working condition.
i am very much disappointed and disturbed as after buying a very good cell phone at a cost of Rs8200 i could not avail any service through this phone
I feel cheated and harassed by the nokia care and request you to look into my problem and help me to restore my faith in nokia phones
|Solution of your complaint||get my mobile replaced |
|Action||i will consult higher authorities |