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Complaint Details

Kulathunkal Motors, Trivandrum

Posted byDr.Shabana Beker 
Organization / Product Details
Organization Name
Kulathunkal Motors, Trivandrum
Organization e-Mail 
Product/Service DescriptionTata Indigo
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeRavi Prabhodhan 
Complaint Details

Regding : New Car booking
We had booked a CAr (Tata Indigo) from kulathunkal Motors , Trivandrum on Feb 5th 2008 and paid an advance of Rs. 10000.We had booked a car with Chasis Number - 07146BRZP25672 and the Engine Number - BI1421850. we had applied for a bank loan from SBT for 4 lakhs 15000 rupees and handed over the DD with the same amount to the Motors mentioned above.
The sales representative working at Kulathunkal Motors (Mr.Ravi Prabodhan and Mr.Shameem ) promised that they would deliver the car on Feb 28th 2008.When we went for the car delivery yesterday they denied us the delivery of the car taht we had booked for and started giving lame excuses that the car met with an accident while taking it for temporary permit and so on.
But what really happened was they had got a different margin from another customer and delivered the car which we had booked to another customer.The car booking was made in the name of Dr. Shabana Beker
District Medical Officer (retd.)
They have taken the complete amount of Rs 4,25,000 (4,15,100 in the form of DD and 10,000 in the form of cash) but have failed to deliver the Car on time and also with some fraudulent act in between.
i would request that you take severe action on these sales representatives who really spoil the name of TATA.WE expect some satisfaction from your products but that was not provided from Kulathunkal Motors , Trivandrum.Expecting some kind of a reply from TATA motors and also severe action on those who cheat lay man who with great expectation get to buy TATA products.

Solution of your complaint 
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