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Complaint Details
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Karl Malone Toyota

Posted byBob Thomson 
Organization / Product Details
Organization Name
Karl Malone Toyota
Organization e-Mail 
Product/Service Description4 Runner steering recall
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeKarl Malone Toyota 
Complaint Details

Truck into the dealership for steering "recall" part. During this service, the mechanic broke a part, (steering gear box), and the dealership resuses to fix it at their cost. I had to get a part and have an indipendent shop fix it. That shop showed me what the dealership had done to break this part. 

Solution of your complaintI will never give my business to that dealership again. 
ActionI have already taken the action, as I can not wait for the process to move through, as I have to have a car to drive.  
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