|Posted by||Hiten Sachdev |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||SKYWAY REGULAR plan with speed of 512kbps|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Performance |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Nitesh, Sarfraz and Anthony |
I had subscribed for Hathways SKYWAY REGULAR plan where mentioned a speed of 512kbps. I am paying 1797.00 per month for this high speed. But unfortunately from day 1 i am getting a speed of 3-5kbps. After repeated followups an engineer came from hathway after 8 days of my complaint i.e. on 14th Feb 2008and then left my house with a note "STATUS INCOMPLETE". There was no change in the speed. Then another person came on 19th Feb 2008 and did not solve my problem.
The customer service guys says that the engineer will take care of this. The engineer says the technical team will handle it. Technical team says that the engineers will handle it. I had writteb a complain email about the speed to the seniors of hathway like Avinash and Vijay G.It is now just about a month and still i get the same speed of around 3-5 kbps.
I checked the speed and line capacity provided to me by hathway thru online speed test websites. I was shocked to know that i am provided a line of 256kbps( whereas the plan mentions a speed of 512kbps). When asked to increase the speed, i was told to pay 20% extra.
I feel cheated. My money is hard earned and i value my hard work. Please help.
|Solution of your complaint||Increase the line. I have been given a line of 256 kbps (instead of 512kbps) and is also shared by a lot of people to reduce it to just 3-5 kbps. I should be give 512kbps line with no sharing and this is the only solution. |
|Action||I will cancel my services and mention about the hathways fraud services in public gatherings and meetings in my area. This will make sure that no one else gets cheated |