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Complaint Details

Warrantech Companies

Posted byPaul Otis 
Organization / Product Details
Organization Name
Warrantech Companies
Organization e-Mail 
Product/Service DescriptionMitsubishi Model WS55411 Projection TV, Serial # 130172
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeTeresa, Veronica and Yvonne 
Complaint Details

Picture quality became poor and Warrantech was called on 2/25/08. Teresa advised to contact Mitsubishi. Tried contacting Mitsubishi direct and only found sales infor sites and email sites requesting fees for information. Recalled Warrantech on 2/27/08 and talked to Veronica who gave me a claim number 382870000-TTA and said that DTR Technologies would call me regarding setting up an appointmnet. No call came in from DTR, so on 2/29/08 I called Warrantech again and Yvonne put me on hold for several minutes and then came back and said that she could not get hold of DTR but that she would continue trying and would call me back later in the day when she got hold of them. No phone call came and no service is anticipated yet at this time. The Warrantech extended service plan is set to expire 5/26/08 and resollution of this problem is required immediately. 

Solution of your complaintHopefully will have TV repaired as agreed upon by warranty contract. 
ActionHave already contacted BBB in Ft Worth, Texas with a complaint. Will register additional complaints wherever I deem necessary and noticeable to obtain as much notoriety as possible about the fraudulent behavior of Warrantech (just look at the many complaints already filed over the internet against this company). I did not realize until I began researching this company how obviously fraudulent this company is recognized as in the warranty sales field. 
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