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Complaint Details
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Samsung

Posted byKadry Britain 
Organization / Product Details
Organization Name
Samsung
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionHL-R4667W/HL DLP TV
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeExchange Refund Dept. 
Complaint Details

The video inputs on my TV went bad all of a sudden and produced a green, ghost-image like picture. However, the TV was working fine. Samsung authorized repair man came out, fiddled with TV and said the part he needed was on back-order. He put everything back and now the TV is not working. He said Samsung would give me a new TV. Samsung wants to give me a new TV for $650 fee!! My TV had very little hours on it since purchased and when I go online to TV forums I can see that there are numerous problems with Samsung rear projection TVs and related service. The parts cost a fortune. Somehow it seems consumer electronics companies can get away with poor reliability without having to do recalls like the car companies and thats what I think has happened hear with Samsung. The TV cost $2,500. They dont have adequate service networks and they know you have to sit there without a TV or take their offer.  

Solution of your complaintI want Samsung to swap out my TV for just delivery costs. I also want an LCD or Plasma TV because I dont want to be in the same position again. I will even take a smaller one. 
ActionSee what legal recourse I have. 
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