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Complaint Details

okaya batteries

Posted byshamsher singh 
Organization / Product Details
Organization Name
okaya batteries
Product/Service Descriptionokaya bettery
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeRajesh Arora 
Complaint Details

battery model no.XP500.Battery serial no.(old) 265176440 and new 965256419
i bought the said battery on 23/4/2006 but due to performace perblem (once cell defective) the battery was changed after several reminders on 14/12/2006.butthe battery still has the same problem, reminders were given and company was giving reason for non performace "low charging" but the representative whosoever came n checked identified as one cell defective of the battery.However battery was under 18 months warrenty and strict complaint was filed in september 07.The company picked the battery in my absense and installed the battery in my absense at my premises without notifying me though it was requested to notify and come at my place for a replacement so that i can be available.The battery was still defective for one cell and performace issue persist.Company dragged the issue till the batter was out of warrenty.Complaint was again given and company raised their hands for not helping as battery was out of warrenty.Company is manufacturing defective and sub-standard products and consumers are suffering.Issue was taken to Mr. Rajesh Arora in january 2008.After several phone call n mail reminder he agreed to change the battery but that did not happened.Now again i contactedthem for a change and now they refuse to help in anyway.The problem is not with buying a new product worth Rs.5000 but what is the guarantee that the product will perform.The previous battery ,any one of them, could not last long for a year.I wish to make it to public and want a strict action against company.Please help me to raise voice and take action against company for ignoring the problem delibrately.Please suggest action n remedy 

Solution of your complaintChanging the defective battery with new one  
ActionMoving to consumer court and moving to TV channel. 
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