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Make My Trip India Pvt Ltd

Posted byHimanshu 
Organization / Product Details
Organization Name
Make My Trip India Pvt Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionAir ticket purchase
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeKanika Bahsin 
Complaint Details

I tried to book over the site makemytrip.com. After repeated tries and using 3 different credit cards , I could not book the tkt. as it kept on giving me error "Unauthorised user". Hence I decided to book the ticket over phone.
Over phone I had a word with Ms. Kanika Bhasin who gave the information that the ticket ot Mumbai from Delhi would cost me Rs. 2999. I asked her to book the ticket.However when the payment part came in she asked me to provide my Credit card No. , Expiry date & CVV no. to her.
I asked her to route me to IVR system, biut she said that they do not have one and all the customers are supposed to provide this info orally to booking agent.
When I asked her would she provide such critical information about her own card to others , She replied "NO".
I am surprised to know how can they ask for such confidential information. I beleive this is absurd and Illegal too. How come we are allowing such operators to function at all.
Please have a look at it ASAP.This is pure Fraud.

 

Solution of your complaintThey should have IVR system isntalled and also fix there website ASAP. 
ActionI am planning to take this company to court of Law. 
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