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Complaint Details

Dell India Pvt Ltd

Posted byShashank Duggal 
Organization / Product Details
Organization Name
Dell India Pvt Ltd
Organization e-Mail 
Product/Service DescriptionDell XPS 1530
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeHari Vasant & Pooja - Sales Manager 
Complaint Details

I have Ordered for Dell XPS 1530 with ref to Quote id IRSO1254553.I have sent two demend drafts of Central Bank on India (DD no. - Amount)559374 -Rs30,000 & 559373 -Rs26,397. The Dell Sales representative Mr Hari Vasant confirmed me on 05/02/08 that both the Demand Drafts have reached him sucessfully. To my surprise I got a call from Dell Bangalore today(12/02/08) which is the time when my Laptop should get delivered , from Miss Pooja-Sales Manager (Ph.No. - 08025108391) stating that by mistake they have misplaced my demand draft of Rs.26,397 via DD No.559373.She has openly accepted that due to the mistake of Dell Staff the DD has got misplaced. I fail to understand that how can a company operating in online transactions can misplace the DD and moreover I have to rum from pillar to post checking with my bank about the DD status. Since the DD was from Cental Bank of India Thane branch and was payable to Bangalore branch ,so the Thane Branch staff has told me that Dell should get in touch with Bangalore Branch of Central Bank Of India and get this matter sorted out. Now my question is why I should suffer from the mistake of one of the staff member of Dell.
Unnecessarily they are delaying my product deliver even if they are at fault 

Solution of your complaintI should immideately get my laptop and I should be compensated for the delay and trouble that I have undergone due to their mistake 
ActionAn article should come in all the newspaper stating the pathetic services of Dell so that unaware customers are saved by the mystries of Dell. Dell Indian operation should be closed. 
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