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Complaint Details
Pending

Payless Shoes

Posted byRobert Boyd 
Organization / Product Details
Organization Name
Payless Shoes
Organization e-Mailwww.payless.com 
Product/Service DescriptionKids Shoes
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeKatelin F. 
Complaint Details

Today, I tried to place an order on the Payless website. I received a form message telling me my credit card information was not valid---strange, since I used it just prior on two other websites. I complained and received email from Katelin at Payless saying "At this time, Payless.com is only able to accept orders using a valid U.S. credit card with a U.S. billing address". My bank in Indiana will be surprised to know they are no longer in the U.S.
I have sent two addtional emails asking for an explanation but am being ignored.  

Solution of your complaintAdmit they have a problem and accept the credit card. 
ActionNot sure. Will wait to see but will take addtional action. 
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