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Complaint Details

Hewlett Packard

Posted byAmil 
Organization / Product Details
Organization Name
Hewlett Packard
Organization e-Maillaptop_support_en@ 
Product/Service DescriptionPavilion dv 9000
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAspen, Gavin, Daniel, HP Total Care 
Complaint Details

Here is my story. I own an HP branded laptop Pavilion dv 9000 which is still on warranty (it was 83 days left, by the day of my first contact with hp support) the computer was purchased, from eBay online reseller from USA, was registered with HP and accepted as warranty legitimate item, which was confirmed by my first contact with HP support, on Sunday March 9th 2008 around 6 pm Atlantic time.

I spent about 2 hours, trying to solve a technical problem occurred to my computer that day. After doing all these steps required by the support person, I was told that my computer has a major motherboard problem (I have to mention that the computer wasnít misused or physically damaged), which has to be fixed, in the HP service center and they going to send me a package for my computer to be shipped to the nearest HP service center. The person filled out all needed forms but at the end of the process, he said that their system cannot accept my Canadian address, and I have 2 options or to provide an address in USA (which I donít have) or to apply to one of the local store like STAPLES, as itís associated with HP, where Iíll be charged for fixing my laptop. more about is here: 

Solution of your complaintI want my computer to be fixed, replaced or get full refund 
Actionfind a product defect lawyer 
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