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Complaint Details
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NOKIA

Posted byRaghu Nair 
Organization / Product Details
Organization Name
NOKIA
View all Complaints against this organization
Organization e-Mailraghunair85@yahoo.co.in 
Product/Service DescriptionNokia 3230
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeDont Know 
Complaint Details

Problem wih my Nokia 3230 began when the person at the other end of the phone line wasnt able to hear me...but he cud here if the lougdspeaker was on.....obviously something was wrong with the set....I got it solved on 7th March 20008 from the NOKIA CARE CENTRE in DOMBIVLI (Thane Dist.)
They solved it...but now my display was completely scrambled....eveything in the display menu was juggled up and down...i told them immediately...to which they answered that it will resovle automatically after 2-3 days..When even after 2-3 days it didnt clear up, i went told them the same...they asked me to wait for some more days..On 25th March 2008 i went again and told them that its not resolved...They told me that while repairin the earlier problem it so happens dat new problem may arise...for which i am alone responsible...i aold them i wanted to look at the copy of undertaking....to which they replied...."THE PERSON WHO HAS THE ACCESS TO THE FILES OF CUSTOMER IS OUTSTATION AND THAT I WILL HAVE TO WAIT TILL HE COMES BACK"...and they added that he wil b back after april first week....THEY TALKED SO RUDELY DAT I WAS COMPLETELY HELPLESS.... 

Solution of your complaintI think..they shud have at least talked to the concerned person on the phone and get those files.... 
ActionI ran out of options..and so i decided to complaint it online...if possible to the NOKIA Company also.... 
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