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Complaint Details


Posted byJoseph Nectar 
Organization / Product Details
Organization Name
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Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMany of the customer care executives 
Complaint Details

I am Joseph, a software professional working with Merrill Lynch india Technology Services, Chennai. I have taken an Airtel prepaid connection(No: 9791096465) on feb 15,2008 from a mobile store, choolaimedu, Chennai. I had submitted address proof(election ID card) and one photo for activating connection. I got it activated on the same day. Feb 18th I left to mumbai for an official visit for 5 weeks. After 2 weeks I received a call from airtel that there is some mismatch in address proof and I have to resubmit the proof otherwise my connection would get deactivated. I asked them 3 weeks time as I was in mumbai, and they accepted my request. Things are fine up to this point and the second part of the story begins here..
One morning(20th Mar) suddently my sim card got deactivated without any intimation. I reached back at Chennai on 24th and I resubmitted address proof and photo at spenzer plaza airtel office on the same day. The guy who collected these details at spenzer office told number will get activated within 48 hours. After 2 days I couldnt see my number activated. I called customer care, and they told processing time is 72 hours! OK.. I decided to wait for another one day. Next day morning my friend called customer care, this time they were telling the sim would be activated before 10th April..!!!. Evening again i called them and one customer service guy told they have received all details and he will be activating this number in the next 3-4 hours.. And he told he will give me a call to my friends mobile. We waited for his call but nobody called.. He was telling he received all proofs..and I dnt knw what the hell he is doing there.. This is the worst customer care i ve ever seen.  

Solution of your complaintNeed to get my SIM activated. 
ActionI am planning to escalate this to higher authorities of Airtel customer care management. And I would be going for some other network(anything other than Airtel) 
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