sirs, inspite of several follow ups and your promises ( even send messege to Mr. Abijit on to his mobile No: 050 5517458 on 18.03.08 ) till this day nobody has attended our problem of your product, which we can not expect from a SO CALLED REPUTED COMPANY LIKE M/s. Vediocon. since 20 days you have been promising us that your technitians will be coming and my wife had to stay back from her work, waiting in vain for your technitians. this is really very very irresponsible act from a concern like yours. you had told me this old machine may not be able to repair and we had instructed them to supply a new machine, if this can not be repaired. now seeing your after sales attitude we have decided not to purchase your product. we hope and trust at least seeing this mail you will try to improve your service and send your technitions to us.
Solution of your complaint
i dont think this can be improved if you do not train your people properly
what action a single person can take for such an action from a esteemed concern like M/s. Vediocon. but what i will do is not be purchase anymore product of vediocon and will not promote your product.