|Reason for Complaint||Features |
|Complaint Rating||1(in a scale of 1 to 10)|
|Name of the Company Employee||Nokia helpline & Nokia care via email |
I had bought Nokia 5310 on Jan 08 & from day 1 it had problems in GPRS functionality.
As per my discussions with nokia care executives on 080 30303838 i had submitted my handset twice to mumbai nokia service centre in lower parel & provided them with the job nos.
Copmplaint nos provided to me by phone executives are
1. 2-2UKOSR (23 Feb 08)
2. 2-2WAN9F (15 Mar 08)
I was assured that my problems in phone will be resolved which never happened even after replacing the handset.
Also when i asked for senior executives of Nokia Care line, none were available & no one gave a call back also.
I have to constantly do a follow up by calling bangalore number which on an average takes 10-15 mins std call.
Think i mite have already spent above 500 bucks just calling nokia call centre.
Sorry to say but this is my worst experience of customer service of my life.
still 2 months since my complaint & they are again asking me to submit my handset to nokia service centre again follow the same process which i did twice before & even after my repeated mailers no one has called from nokia.
|Solution of your complaint||I want my handset problem resolved ( i doubt they can do that as replacement handset also has the same problem) or i want my money back |
|Action||will go to the consumer forums & also try to go newspapers |