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Complaint Details


Posted byTejas Dhabalia 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionNokia 5310 express Music
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintFeatures 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeNokia helpline & Nokia care via email 
Complaint Details

I had bought Nokia 5310 on Jan 08 & from day 1 it had problems in GPRS functionality.

As per my discussions with nokia care executives on 080 30303838 i had submitted my handset twice to mumbai nokia service centre in lower parel & provided them with the job nos.
Copmplaint nos provided to me by phone executives are
1. 2-2UKOSR (23 Feb 08)
2. 2-2WAN9F (15 Mar 08)

I was assured that my problems in phone will be resolved which never happened even after replacing the handset.
Also when i asked for senior executives of Nokia Care line, none were available & no one gave a call back also.

I have to constantly do a follow up by calling bangalore number which on an average takes 10-15 mins std call.
Think i mite have already spent above 500 bucks just calling nokia call centre.

Sorry to say but this is my worst experience of customer service of my life.

still 2 months since my complaint & they are again asking me to submit my handset to nokia service centre again follow the same process which i did twice before & even after my repeated mailers no one has called from nokia. 

Solution of your complaintI want my handset problem resolved ( i doubt they can do that as replacement handset also has the same problem) or i want my money back 
Actionwill go to the consumer forums & also try to go newspapers 
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