auto industries gao pvt ltd
|Posted by||Dr Smita S Malapur |
|Organization / Product Details|
|auto industries gao pvt ltd|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||tata indigo diacore|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Mr Elroy Vas |
Sub: Complaint and refund of repair charges of vehicle under warranty period. Bearing invoice no AuindP-nv- 0809-00068 and job card no—JC/AuINDP-NV-0809-000072 DT3-4-08
I have purchased Tata Indigo Dicore and indica at M/s Manicbag Hubli on 30th dec 2007And registered at RTO Hubli of bearing no ka-25 n 8587
on 2/4/2008 when I had been to gao for my business work and when we were in the said vehicle in Madgao Goa it was suddenly stopped in the midway and the vehicle was to tod to Authorised tata service station after contacting under helpline service name M/s Auto Industries Goa pvt ltd.
On 3/4/2008 on my personal enqury your authorized service station people not responded properly and give erasive answer that the vehicle will taken for checkup only after two days in spite my requesting them that I am not alocalite and coming over their for business purpose and hence attend to my vehicle immediately
I have under the compelling circumstance. Contacted M/s Manikbag Hubli and my friend who is railway station master in madgao Goa and only after their intervention and prepare from then M/s Auto Industries Goa pvt ltd.
People started attending to my vehicle around 12 noon and even on request they have not supplied provintion estimate copies and answer very roughly. It was MR Elroy Vas who was very rude to us
After the necessary repairs in the evening they asked us to pay the bill starting that clutch plate was replaced amount to Rs5400/- surprtry only did not consider my plea of warranty period and to hand over the old clutch plate for having been replaced.
When I asked then that my vehicle only 3months vehicle and my self alone is driving the vehicle have driving experience of more than 15yrs period 3-4diffrent cars and their must be many activity defect in clutch plate for this he gave several reasons in arrogant way .
After the repair we noticed that power window is not properly working which was functioning properly before going for repair. They said it is not their job we have fited it from outside further the vehicle is not properly prepared I am again thinkig to leave the vehicle for repairs at m/s manikbaghubli.
Hence if this is the fact warranty period is considered to be bogus company service are more irrespectable and arrogant with customers and they treated as very badly
Hence I request you to refund reparing charges and amount to Rs5400/- and take action against Mr. Elroy vas and M/s Auto Industries Goa pvt ltd. And ask their to behave properly and politely with customers
From your end no response is received with in 2week from the date receipt this letter. I have no other option but to approach consumer forum for redresal.
|Solution of your complaint||COMPLAINT WILL BE ATTENDED IMMEDIATELY IN RIGHT MANNER |
|Action||CONSUMER FORUM |