|Posted by||Harish |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||post paid connection|
|Warranty Status||Do not know.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Vijay,Pachiappan,Shirline,Anita,Sarvanan,Gautam.T |
I asked for a disconnection of my phone as i was leaving for abroad.When i came back home I found the phone still working and my security deposit was not refunded.I have called several times,but each time a different person comes online and tries to convince me that he/she will solve my problem and revert back to me soon.Phone was disconnected but my deposit is still not repaid.Then they want to refund less money.Now the phone number is given to another person without even clearing my dues.A person named Sarvanan (team leader-call center) tells me when the phone was disconnected so many months back why am I coming to them for money now.I have been calling then again n again for this and i hear this now.He even tells me they cannot do anything as the phone no. is now given to someone else,and look at the arrogance of the guy,he tells me " All these months you have not asked for the balance,so we cannot do anything about it now,October Nov,Dec,Jan you kept quiet and now suddenly you are asking for money." I am helpless under these cirmustances.These people are coolly CHEATING under BROAD DAYLIGHT and they blame us for their mistake.
All mails to them are not answered,complaints are marked closed before attending to them,peopple who I spoke to and who have convinced me they would do something,suddenly seem to have changed their shift or gone off on leave.
|Solution of your complaint||When we ask for a disconnection of the telephone,arrange to disconnect immediately(not after 3 or 4 months) and arrange to refund the amount promptly.When there is a delay ,then there is a chance that things are forgotten,and customer is made to lose out conveniently. |
|Action||I relly wonder what I should do,as the amount is not big - only Rs.1120/- Best option is to think I was on a bus anda pickpocket picked my pocket. |