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Western Union

Posted byMarsmann 
Organization / Product Details
Organization Name
Western Union
Organization e-Mailcustomerservice@westernunion.com 
Product/Service DescriptionMoney Transfer Service
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service 
Complaint Details

I made a small money transfer through www.westernunion.ca. First it charged my card the amount and then posting a message for me to call the customer service. I called and the customer service told me that the order could not be completed for security reason. What exactly the reason was unclear since they have their own policy not to divulge specific reason. What a "great" service! Yet, they charged my card and it will take 15 days for the refund! For those who plannin to use Western Unions "service" for money transfer, be very careful. I certainly will not use that site anymore and I am now fighting to get my account removed. You never know if the site serve to keep my personal information and since the site have no use for me.  

Solution of your complaintThe solution: No more business with Western Union. What the point? I dont want my money stuck with them for weeks without doing any good for me.  
ActionConsidering legal action, if they could not remove all my personal information from their web server. 
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