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Complaint Details
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AIRTEL

Posted byRayulu 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail121@airtelindia.com 
Product/Service DescriptionPrepraid
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeEnvision  
Complaint Details

Dear Customer Care,

We have migrated 5 Airtel numbers to prepaid. And it has been recharged for lifetime wit Rs.299. Before going to recharge I have enquired about other future/ offers. The representative has told me, if I go for Rs.33 recharge on lifetime, local mobile call will be 0.50p per minute. I and also I got clear from Airtel Outlet (Whitefield) the same. He has shown me the offer from Airtel. It has mentioned clearly it is applicable on lifetime mobile.

So after all these discussion I went on life time for all my five numbers. And at the same time I have recharge with Rs.333 to get full talk time and I asked to provide Rs.33 also. But it is getting massage back saying that, recharge got failed. He tried 2, 3 times to get the same, but result is failed.

Again contacted with customer care, there I got massage from one of the representative it is not applicable on this mobile. The reason he told it applicable only Rs.495 lifetime recharge holders. I argued with him saying that I have enquired before recharging and I got its applicable.

Again I have enquired with Mr. Sachin, another representative, he has given assurance say that it is applicable on your mobile and he raised complaint against this, complaint IDs are: 0416268261, 0418178342 and 0418171844.

I want to know how you people tell different from each one. Is there is any lack information?? Lack of Training??

And I want tell you one thing:

You have offers life time offer on Rs.299 from 4-April-08 and this Rs.33 for local mobile 0.50 p is offered on 15-April-08, now how you say this 33 offers is not applicable to 299. If you would have offered Rs.33 first I do agree with you the 299 offer came later, it couldn’t be applicable on this new plan…

Why you people have not informed us clearly before recharging. And you didn’t give people information to your representative and your outlets also. Just you have given generic information to all which is not correct.

But finally customer is cheating by Airtel. If it is not like that this offer should be applicable to 299 life time also.

If I wont get it, I would go for further actions.

Regards,
Rayulu 

Solution of your complaintoffers should be clear and transparent, shouldnt be like cheating.  
Actioni will put it in consumer court. 
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