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Complaint Details

IDEA Cellular Ltd.

Posted byMr. vinod kumar gupta 
Organization / Product Details
Organization Name
IDEA Cellular Ltd.
Product/Service DescriptionIdea Cellular Ltd
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSatpal Yadav (Idea Customer Care ID number 504 ) Ph number 9911201221 
Complaint Details

This is a grivieance with the customer care service provided by IDEA Cellular Ltd.
I had mobile Number 9958691747 on which i received a call from Idea customer care services numbered ( 9911201221 )using abusive languages to my wife regarding payment of Bill for mobile number (9911143253) which was earlier disconnected due to certain improper services provided by the customer care of Idea Cellular Ltd.
after Certain period they had made a call at my Landline number as well as on my Brother In laws Mobile number abusing him further asking him to tell me to pay my bill on time or else he would send some persons for recovery.using hands on me.
I had a call at IDEA customer Care asking them about the person who abused,In reply they said its not are fault we have to deal with several files and if you do not pay your bill we will use even worst language than its better that you pay your bill or else we will call at all your relatives and abuse them all and you cannot do anything on us.

Vinod Kumar Gupta

Solution of your complaint the said person should be thrown out of the job.A person who does not know how to deal with a lady customers should not be kept at such job for customer care.he does not know how to talk with a senior lady how the hell can he deal with customer care services.further ask him to came at my house and then say sorry to all of us. 
ActionI would take him to customer care court or would file a complain in consumer forum where the whole customer care servise would be held for question. 
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