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Complaint Details
Pending

Whirlpool

Posted byPamela Beam 
Organization / Product Details
Organization Name
Whirlpool
Organization e-Mailbeampp1@aol.com 
Product/Service DescriptionWhirlpool Electric Range
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service 
Complaint Details

I have a smooth top range that has enamal edges. On two different occassions I have dropped a LIGHT ceramic salt shaker on the edge and chunks of the enamal have chipped out. I was told this is not covered under warranty because its considered "use and wear"! Tell me why the enamal on a stove top range that gets heavy pots and pans used on it EVERY day cannot hold up to something as light as a salt shaker being dropped on it??? I have purchased the 7 and the last of my Whirlpool appliance! 

Solution of your complaintReplace the surface! 
ActionReplace the surface! 
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