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Complaint Details

Posted byKapil Arora 
Organization / Product Details
Organization Name
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeI dont know 
Complaint Details

I booked 2 tickets from clear trip on 24/04/2008 with two PNR DDXC0Y & LUXI4Q for amount 14830 & 3708 INR and I clicked on morning timing flight 12:30 but the
flight booked for night flight 11:10 PM, I think its your system fault but then I cancelled the after giving complaint to goair and cleartrip but there is no positive response
from any side and they told me you have to cancel the ticket by your own on clear trip website for saving your cancellation fee of clear trip then I got the mail of refund
of Rs. 8874 & 2958 but the goair charges of cancellation is Rs. 750/Person means 3750 from total amount as per given below mail due this all problems and such type
of bad experience with clear trip web site I m going to take legal action against clear for my money reversal totally in full and for mental harassment for the full day
by calling to customer care of clear trip again and again for my query .

Dear Mr. Arora,

Warm greetings from Go Air!

With reference to your mail, we would like to inform you that as per our records PNR DDXC0Y & LUXI4Q has already been cancelled by deducting Rs.750/- as cancellation charges per person and the balance amount of Rs.11400/- and 2850/- respectively has been increased in the travel agents credit limit on 24th April 2008. May we humbly request you to kindly contact the travel agents for the acknowledgement of the same.

At GoAir we strive for rendering best of the services to our valued customers. We would be grateful to have your kind co-operation on this matter and would appreciate if you could grant us another opportunity to serve you better in near future.

We look forward to serve you on board Go Air.


Solution of your complaintWants reversal for my total money 
ActionLegal action in consumer court 
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