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Videocon Washing Machine

Posted byKapil Gera 
Organization / Product Details
Organization Name
Videocon Washing Machine
Organization e-Mail 
Product/Service DescriptionVideocon washing machine 5300
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeVijay Sale Borivali 
Complaint Details

I brought Videocon washing machine from Vijay Sales, Plot No 57/2, SV road, Borivali(w) Tel no 28021781 Receipt 06060800004203, bill No is 06-BR04-08SO-1682 . Date of purchase was 20-04-2008 and I clearly told to the sales person of vijay sales that I want delivery after 7.00 pm and he promised that washing machine will be delivered on Monday at your home. On Monday I got 3-missed call from reliance number. Then at once I called on that number it was vijay sales delivery person number and he told me sir there is no body at your home. I told to that person that I clearly told to vijay sales person that Iíll be available after 7.00 pm due to Iím in job so its not possible to come right now so he told me that your product will be deliver on next day. On Tuesday that person called me from PCO and my good is delivered. I kept it in my room. Then I called on Wednesday on vijay sales borivali(W) number for the demo of the machine on number (28021781) he told me that contact customer care for the demo. Then I called customer care of Vijay Sales (66227722) for the demo.
One guy picked up the call and he told me that the demo would be by Wednesday. I said ok and I also told to that person that while coming for a demo please give me a call. On Wednesday when I reached home around 7.00 pm on slip hanging on my front home door from Tek care India Pvt Ltd.(so called videocon customer care) that while you were away one person come to your home for demo at 6.00 pm. and one complaint no was mentioned over there it is 7JA0084220044. And Telephone Number is 39898910.
I called on that number the person was telling that one person had come to your home for demo and you are not at home then sudden I called vijay sales customer care for all the thing they told we sent your request for demo and donít worry you would get the demo on Thursday.
On Thursday No one had come my machine still kept as a showpiece. Again I called videocon customer care about the same. I got the same reply on Friday sure one person will come to your home at last I able to get the number of Tek care technician of Kandivali (28861026) and he told me we donít work after 6.00 pm. I said what is this then he speaking so rudely and told we work only 10 to 6. If u want the demo u can take it at these timing and my person would come to your home on Saturday 26/04/2008 at 10.30 am.
I said ok. Then at last I contact vijay sales customer care and aware all these talk and said what is this? They gave me number of senior person 66227733 and tell called on this. I called vijay sales then tek care (videocon customer care) No response
At last today 26/04/2008 one person from Tek care come to my home around 10.15 am for the demo and while opening the machine. He told me sir your machine is broken contact vijay sales. I am trying from last 1 hour number is busy.

I am fed up Iím requesting customer careís please help me cause I spend lots of money on call near about 500 Rs. And mentally suffer too, which canít be valued

Please do some thing this case is happening to me. I donít want that it should be happen to otherís

Now what should I do with Rs. 8490 Washing machine it is still at my home as a showpiece my contact number is 9987007476 (Kapil Gera)
I brought Videocon washing machine from Vijay Sales, Plot No 57/2, SV road, Borivali(w) Tel no 28021781 Receipt 06060800004203, bill No is 06-BR04-08SO-1682 . Date of purchase was 20-04-2008 and I clearly told to the sales person of vijay sales that I want delivery after 7.00 pm and he promised that washing machine will be delivered on Monday at your home. On Monday I got 3-missed call from reliance number. Then at once I called on that number it was vijay sales delivery person number and he told me sir there is no body at your home. I told to that person that I clearly told to vijay sales person that Iíll be available after 7.00 pm due to Iím in job so its not possible to come right now so he told me that your product will be deliver on next day. On Tuesday that person called me from PCO and my good is delivered. I kept it in my room. Then I called on Wednesday on vijay sales borivali(W) number for the demo of the machine on number (28021781) he told me that contact customer care for the demo. Then I called customer care of Vijay Sales (66227722) for the demo.
One guy picked up the call and he told me that the demo would be by Wednesday. I said ok and I also told to that person that while coming for a demo please give me a call. On Wednesday when I reached home around 7.00 pm on slip hanging on my front home door from Tek care India Pvt Ltd.(so called videocon customer care) that while you were away one person come to your home for demo at 6.00 pm. and one complaint no was mentioned over there it is 7JA0084220044. And Telephone Number is 39898910.
I called on that number the person was telling that one person had come to your home for demo and you are not at home then sudden I called vijay sales customer care for all the thing they told we sent your request for demo and donít worry you would get the demo on Thursday.
On Thursday No one had come my machine still kept as a showpiece. Again I called videocon customer care about the same. I got the same reply on Friday sure one person will come to your home at last I able to get the number of Tek care technician of Kandivali (28861026) and he told me we donít work after 6.00 pm. I said what is this then he speaking so rudely and told we work only 10 to 6. If u want the demo u can take it at these timing and my person would come to your home on Saturday 26/04/2008 at 10.30 am.
I said ok. Then at last I contact vijay sales customer care and aware all these talk and said what is this? They gave me number of senior person 66227733 and tell called on this. I called vijay sales then tek care (videocon customer care) No response
At last today 26/04/2008 one person from Tek care come to my home around 10.15 am for the demo and while opening the machine. He told me sir your machine is broken contact vijay sales. I am trying from last 1 hour number is busy.

I am fed up Iím requesting customer careís please help me cause I spend lots of money on call near about 500 Rs. And mentally suffer too, which canít be valued

Please do some thing this case is happening to me. I donít want that it should be happen to otherís

Now what should I do with Rs. 8490 Washing machine it is still at my home as a showpiece my contact number is 9987007476 (Kapil Gera)
 

Solution of your complaintNew Machine Replacement Call usage near about 500 Rs Mental suffers cost less. 
ActionLegal case 
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