I have been an Airtel post paid connection since the past 2 years now. This is my primary number and I was quite happy with the way it was managed. The trouble started when Airtel offered me an add-on connection to this number that I accepted.
Around the end of November 2007, I requested Airtel customer service to discontinue the add-on number. The customer service executive confirmed this on December 04, 2007 that the same was cancelled. Despite this, they have been charging me monthly rental for this add-on number for the months: December, January, February, March and April 2008.
I raised this issue with the Airtel Customer Service on February 28, 2008 and since then I have been tackling with their pathetic customer commitments. After a chain of email followups and calls to their customer care number: 121 - even till date (30, April 2008). I have so far made 14 followups in all across the last 2 months (9 emails, and 5 phone calls to 9845012345).
The irony of the situation has been that even now, month after month - they are charging me the monthly rental for this cancelled number, along with my primary accounts bill. The irony is that even whilst they ACCEPT that it is a problem from their side - there is absolutely nothing that is been done!!
I would therefore strongly recommend all readers not to stop for an Airtel postpaid connection.