DO NOT DISTURB HAS BEEN ACTIVATED ON 10/08/2007 SUPPORTING WHICH I HAVE RECEIVED EMAIL CONFIRMATION DULY ATTESTED BY Abhijeet Thakur (Customer Care) FOR MY MOBILE NO 09322235859
ALSO AS PER RELIANCE RECORDS THE SAME FACILITY HAS BEEN ACTIVATED ON 6TH MARCH 2007 THE SAME HAS BEEN PROVIDED TO ME BY YOUR CALL CENTER
ANY HOW THIS PROOFS THAT IT HAS BEEN ACTIVATED IF REQUIRED BY U I CAN FORWARD THE COPY OF EMAIL SENT BY U TO ME
IN SPITE OF THIS I AM RECEIVING TELEPHONE CALLS FROM YOUR WEB WORLD STATING JODI OFFER COMPLAIN NO TO YOU IS 65573567 ALSO NEXT DAY FROM STANDARD CHARTERED BANK HAVING TELEPHONE NO 264532358 COMPLAIN NO TO U IS 65658892 AGAINST WHICH RECIVED CALL FROM DUTCHES BANK HAVING TELEPHONE NO AS 67603706 FOR LOAN COMPLAIN NO NOT ISSUED TO ME BY YOUR CALL CENTER AS THEY SAY THEY CANNOT ISSUE NEW COMPLAIN NO
NOW AS OF TODAY ON 20TH MARCH HAVE RECEIVED TELEPHONE CALL FROM YOUR BACK UP OFFICE MISS DEEPALI STATING THAT MY DO NOT DISTURB FACILITY IS NOT YET ACTIVATED THIS IS STRANGE
REQUESTING YOU TO KINDLY LOOK INTO THE MATTER AND CONTACT ME
ALSO ENCLOSED BELOW IS COPY OF TRAI RULING STATING I CAN BE FINANCIALLY COMPENSATED FOR SUCH PHONE CALLS FOR WHICH I HAVE TO FIRST LAUNCH COMPLAIN TO U
TRAI action follows complaints from subscribers
New Delhi, March 17 The Telecom Regulatory Authority of India (TRAI) has decided to impose a fine on mobile operators in case subscribers listed on the National Do Not Call (NDNC) registry continue to get calls from telemarketers.
The move comes after subscribers complained that they were receiving unwanted calls from telemarketing companies despite having put their number of the NDNC registry.
Operators will have to pay up to Rs 5,000 for the first violation and Rs 20,000 for every subsequent call that the subscriber receives from a telemarketer.
TRAI has also imposed a Rs 500 fine on the telemarketing company for calling subscribers listed on the registry.
According to TRAI more than 8.3 million mobile subscribers have listed their number on the registry.
In June 2007, the regulator had issued a regulation to curb unwanted telemarketing calls but the absence of any punitive measure was making it ineffective.
“The Authority has received several complaints with regard to the harassment of the consumers even after the notification of the Telecom Unsolicited Commercial Communications Regulations, 2007 (4 of 2007). Hence, under the TRAI Act, 1997, the regulatory power includes all acts necessary to ensure quality of service and to protect consumer interest.
It has therefore been decided by the authority to make the service provider liable to pay an amount, by way of financial disincentive,” TRAI said.
However, TRAI will rely on customer complaints to levy the fine. If a mobile subscriber who has registered with the NDNC receives a call from telemarketing companies, he will have to lodge a complaint with the mobile operator by calling customer service.
The operator will then forward the complaint to TRAI who will set up an inquiry committee to fix the fine.