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air deccan

Posted byponraj kumar r 
Organization / Product Details
Organization Name
air deccan
Organization e-Mailxxx@xxx.com 
Product/Service Description
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeeshwar@airdeccan.net 
Complaint Details

on 27.11.05 i was trying to book 4 tickets mumbai-coimbatore sector, without giving pnr number the cursor came out of the websit, ultimately i found that my bank account was debited to rs.3996/- to air deccan. when i enquired, my tickets were not booked and i will get refund, for that i have been given case no.2438 and i was asked to provide trace number of the transaction which was 804720. from then onwards, in the last 2 months and so i have sent 10 e-mails to refunds section and on their advice to eshwar@airdeccan.net. i also tried to reach their bangalore refunds section by std, whenever i tried their head office number i have been given another number and every body passed the bug to other person, ultimately, i have even complained to ms.cycilia, secretary to chairman and managing director, nothing happened. their customer care number is doing only post office work. refunds section number is either switched off or no body is their to respond. 

Solution of your complaintfirst of all the airlines should know what customer care means. if they are not realising, customers strength will be communicated to them by the customers in the recent competition among airlines. my account should be recredited with rs.3996/- 
Actioni am planning to knock the doors of consumer forum 
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