Date: Wed, 30 Apr 2008 02:34:45 -0700 (PDT)
From: "Ashley Fernandes" Add to Address Book Add Mobile Alert
Subject: Poor Motorola service
April 30, 2008
The Managing Director,
Redington India (P) Ltd.
102–103, Arenja Arcade
Navi Mumbai 400703
Motorola mobile telephone
I purchased a Motorola L7c Standard mobile telephone about 2 months ago.
Since the last few days, the phone tends to trip a few seconds after a call is received. I went to your Centre at Modi Street , Fort (which is not even air-conditioned), and was told that there was a problem with the network service provider. In good faith, I approached Reliance and was told that the problem was with the mobile phone.
This afternoon, I visited your Moto Stores at Dreamland Building , New Queen’s Road, Opera House, Mumbai who confirmed that there was a “hardware issue” with the mobile.
I wrote an application that I wanted the phone to be set right (considering that it is under warranty). However, I was told to go to your service centre located at Andheri-Kurla Road, which is quite a distance from my residence and even further from your Opera House showroom, as only they have the desired hardware to set the phone right.
Your Mr. Baskar, who was rather impolite, said that they could not acknowledge my letter. It was only when I threatened to call the Police that he arranged to issue me a Works Order no. MU/MO/08/00145 and said that I should take the phone to the above mentioned service centre.
Incidentally, the music is so loud in your Opera House showroom that it sounds like a disco dance bar.
I will make an attempt to convey this matter to your Principals so that they are aware that your office is not capable of serving your own mobile phones and of unnecessary harassment to your clients. As a matter of fact, there may be need to caution the general public that your organisation is not geared to service your own equipment.
In the meanwhile, I will seek advice on whether to take this matter up with a Consumer Grievance Forum and sue your organisation for poor service or lack of it.