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Complaint Details


Posted bySidharth Kr. Singh 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionAirtel landline phone# 0120-4234907-Outgoing activation
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Ansari 
Complaint Details

Got our phone connection shifted from Gurgaon to Noida in mid February, since then the outgoing facility has not been activated. We have lodged atleast 15 complaints, everytime a new complaint ref# is provided with a promise to activate the services within the next 24 hrs but till date ( 2nd of May) no action has been taken neither reasons provided for non- activation.

The only thing correct they have in their records is our billing address to which we have been continuously receieving their bills, w/o any delays!!!

We have made multiple requests for a physical visit to eview the problem, but no action taken. Our mobile contacts have been taken multiple@ number of time with promises that they will get back, but no one ever called. 

Solution of your complaint Valid explanation provided for the absolute inaction in the last three months. Visit by an executive to review and solve the problem immediately. Compensation for the inability to use servises ( although rentals were paid) as well as for harrasment due to hours wasted on lodging complaints/ visiting customer care centres 
Action1)Move to consumer court and sue them 2) Would recommend and coax anyone and everyone I can influence to never take an Airtel connection 
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