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Complaint Details


Posted byGeorge Rajan 
Organization / Product Details
Organization Name
Product/Service DescriptionLG Split AC 1 Ton Model LSA3ZB5NTY1
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSurrendar and Murali in Bangalore 
Complaint Details

I purchased a LG air condition to beat the summer on 28th of April from VGP show room, Indiranagar, Bangalore. I was told that the LG service people will come and instal the AC very next day. On 30th i called the service center and provide the service request number VGP person provided me (43002132) and enquired why no one has come to install the AC. I was promised the next day it will be done. However no one until 2nd May. When i called the customer service person in Bangalore he once again promised someone will be come late evening or early morning next day. Today is 3rd May. I have spent 5 hours on phone calling various LG customer service numbers. I am told no one has been assigned so far. Every time i call toll free number 1800-180- 9999(i talked to JAY and others) i am told the issue will be escalated and they will call me back in 1 hour. So far no one has called me back. I wonder why was i so particular about buying LG every time i purchased a consumer durable against the vendors advise about LGs poor customer service. I think LG does not deserve this name and share in the market. My AC is sitting in my house like a show piece.  

Solution of your complaintI am annoyed that LG customer service does not care about a customer even after making almost 50 calls in five days and registering two complaints on line. They do not respond to the mails. My opinion is that LG with this customer service does not a place in Indian market. May be they can not afford to do this in western coutries. I plan on returning my AC and reques the vendor for a refund. Hope he will obligue. 
Actioni am lost. I never had such an experience. I would like to go to a consumer forum or court for the inconvenience caused and for the trouble they put me through. I would like to get your opinion and guidance 
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