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Complaint Details

Air Deccan

Posted byNirlesh Kumar Koshta 
Organization / Product Details
Organization Name
Air Deccan
Product/Service DescriptionNo refund of purchase of e-ticket PNR-DA08400306
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeEshwar Singh, and custommer care 
Complaint Details

I had booked an Air Deccan ticket on 18th Dec. 2006 for the flight DN-420 from Nagpur to Hyderabad on 19th Feb-2007.
This flight was cancelled by Air Deccan due to "operational reasons" and I was told that I could refund the amount or I could book another ticket in the same sector (Nagpur to Hyderabad). The refund amount is Rs.1177.

In December I called the custommer care service of Air Deccan to get the ticket refunded. I was given a complaint no. (which i have lost now). and was told that the money will be refunded. Three months has gone by and I have still not got hte refund.

Before leaving on a business travel on Jan 18th,2008 I had called the customer service again and asked the personnel about the status of the complaint no. He replied to me that it has been sent to the finance department and I needed to call them up. But I could not give them a call since i had to leave for my travel.

Now on 17th March I had called the custommer service again, and this time i had opened a new complaint having no. 124874 (since now I have lost the previous complaint no.). The personnel from your side had told me that i can call on 21 Mar and know the status of the refund.

On calling today to the custommer center yet again today, I was informed that it will take 14 days to service the complaint.

But till date there has been no refund, also the air deccan officials have been callous, irresponsible and inconsiderate of this matter.  

Solution of your complaint The solution would be to pay me back Rs.2000, the extra amount is for the mental agony that it has caused and the numerous calls made to the Air deccan customer care people. 
ActionI will go to consumer court 
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