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Complaint Details
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Individual

Posted bymanish kumar Sinha 
Organization / Product Details
Organization Name
Individual
Organization e-Mailmanish_0906@sify.com 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeIndian railways Danapur + Patna Division 
Complaint Details

I had travelled by Mathura - patna Exp from Agra to Patna. The train left Agra on time at 1130 PM on 01 May 08. The train was scheduled to reach Patna on 02 May08 at 0530 PM. The train reached around 0750 PM at Danapur, its last stop before reaching Patna. Patna is just 15 KM away from Danapore. The railway authorities stopped this train for around 03 hrs plus on pretext of giving priority to other trains. Finally after a lot of protest, the train reached at Patna around 1140 PM. The train took 24 hrs + for this 885 Km journey.

Most shocking were the total apathy shown by the railway staffs. Absolute irresponsible and unprofessional approach from the control room staff with no intimation to the passengers. These staff needs to be punished. Pl take up the case with the appropriate authorities. Thanks



 

Solution of your complaintBetter traffic flow management by the competent staff. Useless staffs must be shown the door or shunted out at a remote place. 
Actiontake up with the higher authorities 
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