|Reason for Complaint||Performance |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Customer care people |
My customer ID is firstname.lastname@example.org
I just had to made my 10th complaint with Tata Indicaom for their services in recent months.
Everytime I make a complaint the customer care executive says that it will be resolved within next 24Hrs but it takes about 7-8 days on an average for my complaint to get solved.
It really frustrates when you start your work with the fear that whether my internet connection will work today or not. And when it does not, it spoils your day.... and this happen every 10 days with TATA INDICOM. Its also frustrating to call the customer care every morning when you know they have only one answer that our engineers are working on your complaint and will get resolved very soon.
The problem with TATA INDICOM is that their nodal officer also not receive your call when his number is published on their website. Where else can you complaint?? I tried to contact their nodal officer for Gujarat region 5 times today on 9227681517 but he is not receiving the phone.
I AM PUBLISHING THIS FOR THE SAKE OF ALL THE PEOPLE WHO TRUST TATA INDICOM ON THE BASIS OF TATA NAME THAT PLEASE BEFORE YOU OPT FOR TATA...TRY OTHER SERVICES
|Solution of your complaint||Tata people have to look seriously that why this is happening every 10 days. And they must be having some observations on the field engineers because they even dont visit your place and their record shows that your complaint has been solved. |
|Action||I can go for another service provider but than my email id will be changed which can create lots of problem for me.
I have also sent the complaint to consumer forum time to time regarding my complaint.
Still, if my services will not start soon...I will sue Tata Indicom for the compensation on the account of harrassment and the loss of business due to non connectivity. |