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Complaint Details
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Airtel

Posted byDevender Khatana 
Organization / Product Details
Organization Name
Airtel
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionAirtel Mobile services, Unability to resolve technical issues to login to website to check more details.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating3(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Care 
Complaint Details

Hi,

I am deeply disappointed with the service rendered by Bharati Airtel Ltd. to response to my complaint lodged with them around 25 days back.

The problem repeatedly communicated to them is that I am not able to login to their website to check my account details and use other functions. Every time I call them, they end up saying that they have called me back and I confirmed that the problem was resolved, whereas it was the case that I have either not received any call or if received have conveyed that I will check and confirm.

Even after reporting this 4-5 times, that the update refered through that call was incorrect, evetime again I call them the status remains same. I am being provided with different complaint number everytime and the status of all of these is found resolved after approximate two days when I call them again.

It has been a deep regret and I have never seen this sort of services from Airtel earlier.

Can someone look at this if possible until this is resolved. 

Solution of your complaintAirtel should solve the problem I am having logging into their website. 
ActionI would look for esclating this to higher levels through our internal legal department is this is stil not resolved. 
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