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Complaint Details
Pending

AIRTEL

Posted byHenry DSouza 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionLandline and Broadband Services were disconnected
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeePrakash 
Complaint Details

Airtel has been claiming that my check has been bounced, when it has been cleared from the bank. Everytime we confront them, they apologise and say there has been a mistake. This way our landlineand broadband has been de-activated and activated over 3 times in two weeks.

The customer service has been very inefficient, and has caused us tremendous stress.
Finally, they have said that theyll investigate and let us know. I dont see why the confusion, when we have even shown them the bank statement proving that payment has been made, and most importantly, they are not even returning the so called bouced check. 

Solution of your complaintUninterrupted service and a written apology, assurance that the problem will not occur again. 
ActionThis is bank fraud, its a case of swindling money... and therefore beyond poor customer service. I would be forced to take legal action. 
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