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Complaint Details
Pending

FEDEX

Posted byMarcia Teschner 
Organization / Product Details
Organization Name
FEDEX
Organization e-Mailwebmaster@fedex.com 
Product/Service DescriptionDelivery of Package
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeBenjamin Franklin 
Complaint Details

True Story. Wednesday delivery date, I was not home. No one notified me. Thursday I waited all day and left at 7:00 to attend a function. Notice left on my doorstep said they were there at 6:00. This is a lie!! I was sitting and waiting from 9:00 A. M. for a Mothers day package. No one rang the bell or used the knocker. I am not deaf. I called Thursday night three times to speak to a manager and not to redeliver the package. No one called. I called at 8:00 this morning (Friday), the manager would call me back, he was helping to load the van. Well, what do you think?? The package is on the Van. I called the manager, Mr. Benjamin Franklin who said he never received a message and his drivers do not lie!!!. With great urging I asked him to reach the driver and call me back. Reluctantly he agreed and said the package will be here by 5:00 tonight. I will not be here. I will pick it up tomorrow in Stamford, Conn. And what do you think!! It will probably be on the van again. My calls have reached Texas, Philadelphia, and New Jersey. I live in Rye Brook, N. Y. but the package is addressed to Portchester, N. Y. At the chat site I was told the site does not support my system. I use and Apple IMAC with all updates.

 

Solution of your complaintA letter from the President, Mr. Frederick Smith 
Action 
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