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Go Airways

Posted bySubhash A. Jain 
Organization / Product Details
Organization Name
Go Airways
Organization e-Mailxxx@xxx.com 
Product/Service Description
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMr. Chandreshwar 
Complaint Details

I boarded a flight from Mumbai to Jaipur on the 05th of May, 2008 at 15:00 pm along with my friend and my PNR no. is DMQQRB. The depature timing of the flight was 16:40 pm. At 16:00 pm we registerated and then the official incharge made us sit inthe bus which was delayed for 10 minutes. Then we were taken to the flight in a van at 16:50 and after reaching the door of the flight I was informed that I had entered the wrong flight which was leaving for Delhi. The official contacted his corresponding official who was at the Mumbai to Jaipur flight and called for avan for us to be taken to our respective flight. When we reached there the door of the flight was still open and the staircase had not been yet removed. Inspite of this we were not allowed to enter the flight and instead of being apolozised the official manhandled us and pushed us into the van saying that it was our mistake. The next day we had to buy another ticket for ourselves which was to be given free of charge to us by the responsible faultered authority.

 

Solution of your complaintWe hope that strict action shold be taken against the concerned authority. We also want our fares to be repaid by them.  
ActionI would contact with higher authorities like: customer care department and higher authorities etc. 
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