I took an Airtel pre-paid connection in June fo 2007, a budled offer for two years with Samsung mobile from Sangeetha. Ever since I tool Airtel service I have been facing problems. I think Airtel has the worst service and even worse customer care, arrigance oozes from them. My problem in the beginning was a confusion over the handset. I had bought Samsung bundled offer but CC(Customer care) kept on insisting it was LG. Then the offer (free 100 Airtel to Airtel per month) was not activated for nearly a month. My husband (who also had opted for the same service & offer) fought continuosly with CC and finallly was able to get everything sorted out. I came over from SPICE because I was experiencing severe connectivity problem with their service but their CC was EXCELLENT. I had high expectations from Airtel, However, their service is bad and their CC is HORRIBLE. This is the background.
Now for the present. My huband and I are facing connectivity problems with network. We are neither able to make calls nor receive them. We are facing this problem when calling some of Airtels numbers as well as when calling other service providers. When we tried to call CC, they are not even acknowledging the problem. They insist there is no problem with their service and that the problem lies either in handset or SIM (which ofcourse was provided by them). I tried to reason wiht them that it may not be a problem with handset as mine is SAMSUNG and my husbands is LG an that we are both facing the same kind of problem and that the SIM was provided by them. I just wanted them to stop telling me stories and tell me when the problem will be rectified as I feel crippled at times when there is dire necessity to use phone. However the CC executive said point blank that "Sorry mam that you feel we are trying to tell some storiy but there is absolutely no problem with our networ". I was so pissed off that I just hung up. My number starts with 99018, my husbands starts with 99021