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Complaint Details


Posted byAmit Sood 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionNokia 5610 Music Express
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeSukumar Daniel 
Complaint Details


I bought this phone, couple of months back and it hasnt been working right since day one. The problem is that during an active call the phone stops and you hear a buzzing sound and then it restarts again. This activity takes place for 20 odd seconds and is very annoying as it is prevailing for every third call i make. There is no pattern as to when the phone gets stuck, it just ends for long calls as well as for short calls.

Unfortunately after buying the phone, i had to go out of station for about a week and i was not able to report it to my Nokia Priority Dealer untill about a week, he refused replacement. He asked me to give the phone to him for couple of days to use. After that he said there is no problem, but when i took it back home, the same problem persists. I have contacted Nokia Priority Center twice and they also took for couple of days and reformatted the system but to no use.

They all Claim that the phone does not hang ( as if i am a mad guy or liar trying to create issues with them). I cant sit with them all the time and show them when it hangs. Please help me out.

Solution of your complaintI would expect a minimum replacement of my handset and even better would be money back so that i can take some other phone and not a Damn Nokia 
ActionI really dont have a clue, i dont want to go to a consumer court as some people say it is worthless and takes a lot of time. I am not sure what i would do 
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