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Complaint Details
Pending

IFB

Posted byAnurag Gupta 
Organization / Product Details
Organization Name
IFB
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionIFB Diva
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeIFB customer call centre & Dehradun local service centre 
Complaint Details

I had bought the washing machine in november 2007 and since the date of installation there was a problem of vibrations(movement of machine) in the machine. The service engineer on his first visit came and balanced the machine by adjusting the rubber feet under the machine. After being levelled the machine was shown once to be levelled by bypassing the further cycles and the service engineer left. The problem curbed up the very day the machine was serviced and levelled properly. In fact the machine kicks out at the start of spin dry cycle and moves all the way until one member of my family volunteers -holding the machine till the dry cycle is finished. I have since then lodged complaint after complaints at 18604255678 and get a service engineer at my doors to attend the problem for no avail. 7 months have now gone and the machine still runs in marathon at each spin dry cycle. The service engineers have levelled the machine repeatedly, applied rubber pads, changed the motor, the motor control unit, the motor shock absorbers etc.. Now after all the resorts have been touched, the company still doesnt replace the machine. The call centre assured me that the machine will be replaced by 8:30 AM on 9th may 2008. No body came not a phone call either. The local people assured me that the machine shall be replaced under any circumstances today i.e. 14 th May 2008 by 10:00 AM. No phone calls from him as usual and when i called up he says an improvised motor replacement has been shipped from Goa office as per directions of superiors and the same shall be done day after tommorrow i.e. friday 16th of may. I have now started to have an illusion that my washing machine has become an R&D equipment and the top officials are either fooled by lower staff or the policies of IFB are such.
 

Solution of your complaintREPLACEMENT OF MACHINE AND CHANGE IN SERVICE POLICIES OF IFB.  
ActionGO TO CONSUMER COURT 
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