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Complaint Details
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OPT&M

Posted byEdward Hughes 
Organization / Product Details
Organization Name
OPT&M
Organization e-Mailoptm62@yahoo.com 
Product/Service DescriptionHP Pavilion dv6000 laptop (bought from COMPUSA)
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating5(in a scale of 1 to 10)
Name of the Company EmployeeHP Help/ Customer Support 
Complaint Details

I have purchased many HP laptops over the years for my company. Just over a year ago, I purchased this HP Pavilion dv6000. It has been a great laptop. The sound in my laptop stopped working in February. I called and talked to CompUSA concerning this issue. They gave me some things to try. I tried them and found that my docking station sound works, my earpiece headphone jack works. I suspect that it is the speakers. I called CompUSA and they went out of business. I called HP and they said "tough".

I can not live without this machine. It is a lifeline to my company.

Would it be possible to send another machine with the means of ghosting all of my contents to the new machine. I can then either keep that machine and send this one back, or I could use that machine until this on is fixed.

It would really help me and I appreciate all that you are designing.


Edward Hughes
R&D Engineering Manager

PS: I helped you develop your laptops when I was working with 3Com, Flextronics, Freescale, Bluetooth SIG and the 802-11 Alliance.

 

Solution of your complaintSend me another laptop to either replace this faulty laptop or to use while you repair mine. 
ActionI will continue to escalate this problem as I have helped design, as well as purchased many of your laptops for my engineers. 
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